Frequently Asked Questions

General

• We cannot stop production while our unit is in for service. How long is the repair time turnaround?
  We offer an expedite service (additional charge) which has a 48hr turn around time after we receive the unit.
• My warranty is about to expire. Does Konica Minolta offer an extended warranty?
  Konica Minolta offers a technology insurance program (TIP) which is available at different levels, depending on your needs. Please visit Repairs & Tech Support for more information.
• What does your service warranty contract include?
  The contract includes all parts and labor with the exception of the sphere. The warranty will also be voided if there is evidence of tampering or user mishandling.
• What should I include when sending my unit in for service?
  Please send in all masks, cables, AC adapters, the calibration plate and any other accessories that need to be tested or calibrated to the unit.
• Where can I find additional accessories for my unit?
  Unit accessories can be obtained by visiting www.ShopKMSA.com.
• Our company is ISO:9001 certified. Do you offer documentation with a serviced unit?
  All units are returned with either a Certificate of Calibration or a Certificate of Conformance, depending on the model.
• Do I need to calibrate my unit everyday before I perform measurements?
  Yes. You should calibrate to your standard before you perform your measurements. Most units will ask you to calibrate if you have not already.
• How often do I need to send in my unit for calibration?
  Konica Minolta suggests that you send in your unit for calibration yearly due to use of unit; degradation of white plate, etc.
• What is the difference between Illuminant C and D65?
  Both are standard daylight illuminants; C is the average of north sky daylight and D65 is the most commonly used illuminant representing noon daylight. Most of our units default setting is C.
• What is a Colorimeter?
  A colorimeter is an instrument used to measure light reflected or transmitted by a specimen. There are two general types of colorimeters commonly used - visit our website to learn more about functions of a colorimeter.
• What is a Tristimulus Colorimeter?
  A Tristimulus Colorimeter is an instrument used to measure quantities which can be used to obtain an approximation of tristimulus values. They are used only for measuring the color difference between two similar, nonmetameric samples. Visit our website to learn more about the Tristimulus colorimeter.
• What is the best software to use with my unit?
  Only you know what software is best for you depending of your system capabilities and what particular information you need to display.
• If my unit came with a white calibration plate, do I need to send that in when I send my unit in for calibration?
  Yes. Always send in whatever calibration plate that is associated with the unit. Degradation of the calibration plate causes the values to change and you want the most current values for that particular plate.

CM-3600d Bench Top Spectrophotometer

• I receive an error when trying to load unit drivers and calibration data for my CM-3600d. How can I load my drivers and calibration data from the CD when using OnColor?
  The CD has read only files that are not recognized by OnColor. You must copy the files from the CD into the Cm3600 folder in the OnColor folder. The default location is C:\Program Files\CyberChrome\OnColor\Cm3600.
• Recently I have been getting an “Error 11” occasionally on my CM-3600d. Do I need to send the unit in for service?
  During the summer months when the temperature and humidity are high, it is possible that the temperature and humidity levels of the unit can be exceeded, especially in a manufacturing environment. Move the unit to a dryer, cooler location and retest. If the error persists, please send the unit in for service.
• How I load CM-3600d data into SpectraMagic? FOR LOADING 3600 CALIBRATION DATA AND INPUT DRIVERS FOR SPECTRAMAGICNX AFTER SERVICE.

  Please follow these instructions if the 3600d has previously been connected to the computer with SpectraMagic NX:

  • Right click on SpectraMagic NX software icon, choose properties from menu.
  • Click “Find Target” button. In the window that opens up look for the folder named CM3600d.
  • Open the CM3600d folder and sort the files by name.
  • There are about 16 files that begin with DLL. DO NOT delete those files.
  • Only delete the files that begin with the serial number of your CM-3600d and the files that have the serial number of the white calibration plate. There should be about 29 files altogether.
  • Turn CM-3600d on. Open software. The software will ask for the unit drivers. Navigate to the CD and load the unit drivers.
  • After the unit drivers are loaded the software will ask for the calibration data. Load the calibration data off of the CD.

CM-2600d Portable Spectrophotometer

• How often should I send in my CM-2600d for service?
  Konica Minolta recommends sending the unit in once a year for calibration.

CR-400 Colorimeter

• Why can’t my DP-400 communicate with my CR-400?
  Make sure that the CR-400 is not in PC Mode. To take the CR-400 out of PC Mode, press the escape button.

General

• What is the level of tolerance for my light meter?
  Every light meter has a difference tolerance level. Please consult your manual or the certificate of conformance supplied with your unit for yours.
• Is there any conversion methods for converting FCD values to LX and vice versa?
  Yes there is but most of the light meters can measure in both LX and FCD. The conversion formula is as follows: 1 FCD = 10.76 LX.
• What is the best light meter to use for my company?
  After speaking with one of our highly capable radiometric salespeople, you will be able to determine what light meter should be utilized for your company.
• Can I download my measurement data and if so; how easy is it?
  Each unit has it own capabilities so consulting your owners manual might help. If you are still experiencing difficulty, our Technical support engineers will be glad to guide you thru the process.
• What light source in Konica Minolta using to calibrate my light meter and is there any way to recreate that myself and calibrate it myself?
  We use a N.I.S.T. (National Institute of Standards and Technology) certified tungsten filament lamp to calibrate our light meters and only a Konica Minolta certified Service center can calibrate our light meter.

T-1

• How do I set my T-1 from lx to fc?
  Turn unit off then remove Head from body and switch button from fc to lx.

General

• What services does the 3D Scanning Lab provide?

  Konica Minolta Sensing 3D scanning and engineering services are available in the areas of inspection, 3D scanning, reverse engineering, and design. Some examples include:

  • Complex Surface Measurement
  • First-article inspection
  • Warp, shrink, and twist analysis
  • Trend analysis
  • Human anatomy and face scanning
  • 3D color and texture mapping
  • 3D parametric and freeform modeling
  • Generation of manufacturing models from prototypes
  • Reengineering of damaged tooling or objects
  • Generation of models for aftermarket product design
  • Ergonomic design
  • Mechanical engineering
• Where is the 3D Scanning Lab Located?

  The Konica Minolta 3D Scanning Lab is conveniently located 30 minutes from NYC.

  Address:
  101 Williams Drive
  Ramsey, NJ 07446
  Toll Free: (888) 473-2656
  Fax: (201) 785-2482

• What is the average turn-around on a project?
  The turn-around of your project depends on the size and complexity of the scan object. It can range from a couple of hours for a full scan or 3D model to a number of days. The staff at the 3D Scanning Lab will work with you to ensure your projects are delivered quickly and accurately.
• Do you provide scanning services on-site?
  You do not have to be located in close proximity to the lab to receive the services of the 3D Scanning Lab. As an added convenience and service to our customers, our highly trained technicians are able to travel to your location anywhere in the United States. Our on-site scanning is performed with the highly accurate and portable Range 7 and Vivid 9i scanners resulting in high quality 3D laser scanned images.
• Can I ship my scanned objects to be scanned? Where?

  In addition to in-house and on-site services, the 3D Scanning Lab offers the option of shipping your item(s) directly to the lab. We guarantee that your project is worked on with the greatest care and expertise. Our security enabled lab ensures that your project will be worked on safely in a monitored environment.

  Address:
  101 Williams Drive
  Ramsey, NJ 07446
  Toll Free: (888) 473-2656
  Fax: (201) 785-2482

• What file format can I receive my scan data in?
  We can deliver your scan data in many files formats including STL, IGES, STEP, Parasolid, SolidWorks, and more. The 3D Scanning Lab staff will provide the appropriate file formats based on the customers requirements and applications.
• Is there any risk of damage or security of the scanned objects?
  The 3D Scanning Lab utilizes the Konica Minolta Range 7 and Vivid 9i non-contact laser scanners. Both scanners allow objects to be scanned without the need for direct contact which eliminates any risk and makes it suitable for cultural artifacts and other delicate items.
• Is there a size constraint set by the 3D Scanning Lab?
  The Konica Minolta 3D Scanning Lab includes a metrology lab with temperature controlled at 20°C ±1° and a 120’ x 100’ bay for large object scanning (cars, boats, etc).

Software

• Is there a version of PET that supports Windows 7?
  Yes, PET Ver. 2.40 can be purchased by contacting one of our Regional Sales Managers for 3D.
• Is there a version of Range Viewer that supports Windows 7?
  Yes, Range Viewer Ver. 2.00 supports Windows 7 64bit and can be downloaded for free from our website.

Hardware

• Can large objects be scanned using the Range 7 or Range 5 scanners?
  Coupled with Photogrammerty, large objects ranging from a snowboard up to an aircraft fuselage can be scanned all while maintaining the tight accuracy of the Range series of scanners.

Scanning Practices

• What is the best way to scan shiny surfaces?
  Best practice shows that by keeping the scanner 90 degrees to the surface you are trying to capture, obtains the cleanest data. Also, by using the dark scanning mode one can optimize the results.
• Is there a way to reposition the scanner without recalibration of center axis of the rotating stage?
  Yes, with the newest version of Range Viewer 2.00 you can do 360 degrees of scanning, reposition scanner to capture a different angle, do a picked point alignment to bring the current position into reference with the last scanned set, and then switch back to using the rotating stage and everything will continue to register around the original calibrated center of axis. Note: part CANNOT be repositioned on turntable.