At Konica Minolta Sensing, it’s always been our policy to provide best-in-class service. Contact us today to take advantage of Konica Minolta Sensing Americas, Inc. top-rated Technology Insurance Program for Konica Minolta repairs and tech support.
For complete details, including cost information and shipping procedures, call our toll free service hotline, fax, or email our Calibration & Certification Laboratory.
For pricing and details on all Konica Minolta repair and tech support packages, please call (888) 473-2656.
At Konica Minolta Sensing, it’s always been our policy to provide best-in-class service. Now, we’ve rededicated our commitment to excellence with our 5 Star Service pledge for repairs and tech support:
Fast and On Time Repairs
Konica Minolta Sensing boasts the industry’s fastest turnaround time for repairs and service. In the event that a Konica Minolta repair takes longer than the quoted time frame, loaner equipment may be provided free of charge.
Professional & Personalized Service Experience
All calls made to the Konica Minolta service center are received by certified technicians. Each issue is assigned a dedicated service technician throughout the entire Konica Minolta repair process. All non-hardware related, technical issues are guaranteed to be resolved within 24 hours.
Comprehensive Service & Extended Warranty Programs
Three levels of affordable protection: Platinum, Gold and Silver. Convenient Rental & Expedited Programs: Rental equipment or 48 hour expedited service is available for customers who cannot be without their instrument during Konica Minolta repairs.
Backed by the Konica Minolta Sensing Promise
Konica Minolta Sensing has been manufacturing world class color, light, and 3D measurement instruments for over 20 years. You are guaranteed the same quality service that you’ve come to expect from everything Konica Minolta. We are committed to providing our customers with both exceptional quality products and unmatched service, Konica Minolta repairs, and support. This is our promise to you.
Convenient Rental & Expedited Programs
SILVER level TIP customers receive an extended 1 year equipment warranty and expedited service for their yearly instrument calibration. Konica Minolta guarantees return of the instrument within 4–6 business days.
90 days service warranty applies for instruments without Technology Insurance Program. Technology Insurance Program is only valid in the USA.
Silver Level TIP Includes:*
- Parts & Labor for Instrument Repairs
- Traceable Certificate of Calibration**
- Expedited Service Time
GOLD level TIP customers receive an extended 1 year equipment warranty and expedited service for their yearly instrument calibration. Konica Minolta guarantees return of the instrument within 4–6 business days. Plus, a loaner instrument is provided during the scheduled service of the unit.
Gold Level TIP Includes:*
- Loaner Unit During Scheduled Maintenance
- Parts & Labor for Instrument Repairs
- Traceable Certificate of Calibration**
- Expedited Service Time
Great for customers who cannot be without an instrument for any length of time, the PLATINUM level of TIP includes on-site calibration in addition to an extended 1 year equipment warranty.
Platinum Level TIP Includes:***
- On-Site Yearly Calibration
- Traceable Certificate of Calibration**
- Minor Repairs
- Parts & Labor for Instrument Repairs
- Routine Maintenance
* Maintenance includes certification, parts, labor and cleaning of optics. Calibration of white tiles (for reflection instruments) and calibration of instruments (for radiometric instruments) is also included. Accessories are not covered under TIP.
** Certificate of Calibration traceable to a National Standard is included at the time of purchase with an additional Traceable Certificate of Calibration included one year later.
*** Available only for CM-5, CM-3700d, CM-3600d and CM-3500d. Maintenance includes replacement of Xenon lamps, cleaning of all reference sensors, repeatability check, and absolute value check. Excludes 3D Scanners.
90 days service warranty applies for instruments without Technology Insurance Program. Technology Insurance Program is only valid in the USA.
Konica Minolta Sensing’s state of the art calibration laboratory is here to ensure that your instruments are always working at peak performance. Our highly trained technicians and specialists work to calibrate your instruments with precision; meeting national and international traceable calibration standards.
What is Calibration?
Calibration is the process of adjusting the accuracy of an instrument in comparison to a master unit which meets known, national or international traceable standards (NIST, NPL, JCSS).
All Konica Minolta Sensing color and light measurement instruments are calibrated at our in house laboratory. We do not use a 3rd party lab. All equipment used in the Konica Minolta Calibration Lab is certified. Copies of our certificates are available to our customers by request.
Why Calibrate?
The accuracy of your color or light measurement equipment is vital to the quality of final production. Over time, readings taken by measurement instruments slowly drifts. By regularly calibrating and certifying your equipment, you are taking the appropriate steps to ensure your instruments are reading accurately.
For a list of master, standard traceability charts, please contact the Konica Minolta Sensing service and calibration lab.
ISO 9000-2008 factory certification
101 Williams Drive Ramsey, NJ 07446 USA
Phone: Toll Free (888) 473-2656
Service Fax: (201) 785-2490
