By selecting Konica Minolta Sensing, you have chosen some of the most accurate and reliable technology available in today’s market. To ensure your equipment is protected throughout its lifespan, choose one of our convenient maintenance contract plans.

Our service center in Ramsey, New Jersey has factory trained engineers capable of providing the high maintenance standards necessary to appropriately service Konica Minolta Sensing instruments. This service center is the only one in the United States that has factory trained engineers, tools, master instruments, and software required to service your Konica Minolta Sensing instrument properly.

Konica Minolta Sensing’s new equipment is covered by a 1 year warranty from the date of purchase. Upon inspection, if the product is proven to be defective, it will be repaired free of charge. Following the date of a repair, the warranty will be extended for 90 additional days or the remaining period of the warranty, whichever is longer.

The warranty does not apply in the following cases: (a) damage to the product due to mishandling, alteration, accident, impact, dropped, sand, liquid or moisture damage, tampering, battery or chemical corrosion; or, (b) failure to follow operating, maintenance or environmental instructions prescribed by the applicable instruction manual or shipping damage; or, (c) damage caused during service performed by other than Konica Minolta Sensing; or, (d) if the product has had its serial number(s) or other identifying data removed.

To avoid reducing efficiency and raising operation costs, we encourage investing in the protection of your equipment. Konica Minolta Sensing offers three different levels of Extended Warranty & Calibration Plans, each designed to fit your equipment needs and most importantly, fit your budget.

Silver: Members receive an extended one-year equipment warranty and Preferred Member service time for yearly instrument calibration. Maintenance includes white tile certification, parts, labor, cleaning of optics and calibration of instrument. Accessories are not covered.

Gold: Members receive an extended one-year equipment warranty and Preferred Member service time for yearly instrument calibration. In addition, a loaner instrument is provided during the scheduled service of the unit. Maintenance includes white tile certification, parts, labor, cleaning of optics and calibration of instrument. Accessories are not covered.

Platinum: Ideal for those who can’t be without an instrument for any length of time. Platinum members receive on-site calibration services, in addition to an extended one-year equipment warranty. The Platinum program is only available for CM-5, CM-3600a, and CM-3700a instruments. Maintenance includes white tile certification, replacement of Xenon lamps(if necessary), cleaning of all reference sensors, repeatability check, and absolute value check.

For more information about our Extended Warranty & Calibration Plans, click here.